Purpose and scope
Our clients judge us on the finished job and on how we got there. This policy sets out how AGL Construction Services Ltd gets the work right first time, from the first day on site to handover and beyond. It applies to every job, whether our own teams or specialists carry out the work.
Our commitments
We will:
- use competent, qualified people for every trade
- work to the Building Regulations, the specification and manufacturers' instructions
- check the work at key stages, not just at the end
- hand over work that is complete, clean and properly certified
- put right any defects promptly
- learn from feedback and complaints
The right people
Most of our work is done by our own directly employed tradespeople, supervised by our own site managers. Where a project needs a specialist trade, we bring in specialists we have vetted, and our site managers supervise them to the same standard.
Gas, electrical and roofing work is done by people qualified and registered for it. AGL holds Gas Safe Register, NICEIC and Competent Roofer accreditation.
Standards and checks
We build to the Building Regulations, the agreed specification and the manufacturers' instructions for the products we install, using materials from reputable suppliers. Our site managers check the work as it goes, and inspect it at key stages, such as before work is covered up.
Snagging and handover
Before handover, we snag every job: we walk through it, list anything that is not right and fix it. Our aim is to hand over work that is complete, clean and free of defects, with the certificates that go with it, such as gas and electrical certificates.
Our workmanship guarantee
Our standard terms guarantee our workmanship for two years from completion of the project. The guarantee does not cover third-party materials or products, which are covered by the manufacturer's warranty. Claims must be made in writing within the guarantee period.
The full wording is in clause 7 of our terms and conditions. If a defect in our workmanship appears within that period, tell us in writing and we will put it right promptly.
Feedback and complaints
We welcome feedback from clients and residents, good and bad. If something is not right, tell the site manager or contact the office on 020 8591 7196 or at info@aglcs.co.uk. We look into every complaint, put right what we can and use what we learn to improve how we work.
Responsibilities and review
The directors of AGL Construction Services Ltd own this policy and make sure we have the people and supervision to meet it. Site managers are responsible for quality on their sites, and everyone is responsible for the quality of their own work. The directors review this policy every year, and sooner if the way we work changes.
Questions about this policy? Email info@aglcs.co.uk or call 020 8591 7196.